Cancellation Policy

Standard Cancellation Policy

31 days or more- 0% Cancellation Fee

15-30 days- 20% Cancellation Fee

8-14 days- 50% Cancellation Fee

7 days or under- 100% Cancellation Fee

Covid Cancellation Policy

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Cancellation due to Government lockdown in the area where event is being held, or the ACT and BoomBox2U cannot provide the booked service.

31 days or more- 100% refund

30 days or under- deposit held and transferred to another date with 24 months of original booking at no additional transfer cost. If event is not transfer, standard cancellations fees apply.

Cancellation due to BoomBox2U not being able to provide it’s service due to staff being infected with Covid, or being a close contact requiring isolation through hire date.

100% refund

Cancellation by client due to being infected by covid or having to isolate within the guidelines of the state Government.

31 days or more- 0% Cancellation Fee

15-30 days- 20% Cancellation Fee*

8-14 days- 50% Cancellation Fee*

7 days or under- 100% Cancellation Fee*

• *We offer a 20% discount on a future booking within 12 months of the original booking if a cancellation fee was paid due to covid infection or isolation

All cancellation requests must be in writing and sent to boombox2u@gmail.com